CoachHost Terms of Service

These Terms of Service ("Terms") govern your access to and use of the CoachHost platform, websites, services, and related tools (collectively, the "Services"). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1) Who We Are

CoachHost provides access to a software platform and related configurations that may include CRM features, forms, funnels, scheduling, email, SMS, voice calling, automations, and integrations with third-party providers ("Third-Party Services").

2) Eligibility & Account Responsibility

• You must be legally able to enter into a binding contract to use the Services.
• You are responsible for all activity under your account, including actions taken by your users, staff, contractors, or anyone you allow to access the platform.
• You agree to provide accurate account information and keep it updated.

3) Consent-Based Messaging & Anti-Spam Policy (Critical)

CoachHost is not a spam platform. You may only email, text, or call people who have given you clear permission to be contacted by you.

Prohibited Contact Sources (Examples): You may not use the Services to message people who did not specifically agree to be contacted by you. This includes (but is not limited to) contacts obtained via:

• Purchased, rented, scraped, or harvested lists
• Third-party “lead databases” where you cannot prove direct opt-in to your communications
• Mass cold outreach campaigns intended to avoid consent requirements
• Adding people “because we met once” without explicit permission for ongoing messaging
• Any method that violates applicable laws, carrier rules, or platform/provider policies

Consent Proof: You agree to keep adequate records proving consent (date/time, method, form/keyword used, and the content of the opt-in language). We may request this documentation at any time.

Opt-Out Required: Your messages must include a clear way to opt out. You agree to honor opt-out requests promptly, including STOP/UNSUBSCRIBE and other applicable keywords.

4) Acceptable Use

You agree not to misuse the Services. You will not:

• Send spam, unsolicited marketing, or bulk outreach to non-consenting recipients
• Violate carrier rules or messaging guidelines (including A2P requirements, where applicable)
• Use misleading headers, deceptive subject lines, or deceptive messaging content
• Impersonate others, misrepresent your identity, or attempt to conceal your messaging intent
• Transmit unlawful, harmful, abusive, or infringing content
• Attempt to interfere with, disrupt, or reverse engineer the Services

5) Compliance With Laws & Provider Policies

You are responsible for complying with all applicable laws and regulations related to your business and communications, including email marketing and telephone/SMS rules. You also agree to comply with all relevant Third-Party Services policies (including carriers, email service providers, and any communications vendors).

6) Service Plans, Billing, and Usage Charges

Fees, plan inclusions, and any usage-based charges (including messaging, calls, and other metered features) may be described on your plan page, invoice, or inside the Services. You agree to pay all applicable fees and taxes. Failure to pay may result in suspension or termination.

7) Suspension & Termination

We may suspend or terminate your account (with or without notice) if we believe you:

• Violate these Terms or our consent-based messaging requirements
• Create risk for deliverability, carrier compliance, or platform integrity
• Expose CoachHost, providers, or other users to legal or reputational harm

If your account is suspended or terminated for spam or abuse, you may lose access to the Services, including messaging capabilities, and you may forfeit fees already paid to the extent permitted by law.

8) Data, Privacy, and Customer Information

You retain responsibility for the data you upload and the communications you send. You represent and warrant that you have the right to collect, store, and use all customer data you place into the Services. You must maintain a privacy policy and follow all applicable privacy laws relevant to your business.

9) Disclaimers

The Services are provided on an "as is" and "as available" basis. We do not guarantee uninterrupted service, specific deliverability rates, or specific business outcomes. Messaging deliverability depends on many factors outside of our control, including carrier filtering, recipient behavior, and content.

10) Limitation of Liability

To the maximum extent permitted by law, CoachHost will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Services.

11) Changes to These Terms

We may update these Terms from time to time. The most current version will be posted where these Terms appear, and the Effective Date will be updated. Your continued use of the Services after any update constitutes acceptance of the updated Terms.

12) Contact

Questions about these Terms? Contact us at [email protected].